TY  - BOOK
AU  - Foster, Timathy R.V.
TI  - 101 ways to boost customer satisfaction
SN  - 074942301 3
U1  - 658.812 
PY  - 1997///
CY  - London
PB  - Kogan Page
KW  - Management
KW  - Management and auxiliary services
N1  - Includes index
ER  -